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Apr 29, 2019

What should businesses know about ratings and reviews?

How important are reviews and are certain review platforms more important than others?

What are common mistakes businesses make about reviews?

What do customers expect when they write a review from the business?

How quickly do people expect a business to respond?

Why should businesses read their own reviews?

How should businesses respond to negative or positive reviews?

How can a business use reviews to gain competitive intelligence?